Customer Retention Survey
Customer Retention Survey
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How long have you been a customer with us?
Less than 6 months
6 months to 1 year
1 to 2 years
2 to 5 years
More than 5 years
*
What factors influenced your decision to become a customer?
Product/Service Quality
Price
Customer Service
Brand Reputation
Convenience
Recommendation
Other (specify)
Other (specify)
*
How satisfied are you with the overall quality of our products/services?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
*
How likely are you to continue using our products/services in the future?
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
*
What improvements would you suggest to enhance your experience with our products/services?
*
How responsive have we been to your needs and concerns as a customer?
Very Unresponsive
Unresponsive
Neutral
Responsive
Very Responsive
Very Unresponsive
Unresponsive
Neutral
Responsive
Very Responsive
*
What would make you consider switching to a competitor?
*
What additional features or services would you like to see us offer?
*
How would you rate the value for money of our products/services?
Very Poor Value
Poor Value
Neutral
Good Value
Very Good Value
Very Poor Value
Poor Value
Neutral
Good Value
Very Good Value
*
Overall, how satisfied are you with your experience as our customer?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
*
How likely are you to recommend our company to others?
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
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