Customer Satisfaction Survey
Customer Satisfaction Survey
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How likely are you to recommend our products/services to a friend or colleague?
Extremely likely
Likely
Neutral
Unlikely
Extremely unlikely
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How satisfied are you with the company as a whole?
Extremely satisfied
Satisfied
Neutral
Unsatisfied
Extremely unsatisfied
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On a scale of 1-10, how would you rate the overall quality of our products/services?
Poor
Excellent
1
2
3
4
5
6
7
8
9
10
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Please select the words that best describe the quality of our products:
High-quality
Reliable
Durable
Efficient
Innovative
Value for money
Poor-quality
Unreliable
Not efficient
Overpriced
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How reliable has the product been since you started using it?
Extremely reliable
Reliable
Neutral
Unreliable
Extremely unreliable
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Were our customer service representatives helpful and courteous?
Extremely helpful and courteous
Mostly helpful and courteous
Somewhat helpful and courteous
Not very helpful and courteous
Not at all helpful and courteous
N/A - I did not interact with customer service
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How long have you been a customer with us?
Less than 6 months
6 months to 1 year
1 year to 2 years
2 years to 5 years
More than 5 years
I'm not sure
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How was the price of our products/services compared to similar offerings from other companies?
Excellent
Good
Fair
Poor
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How likely are you to purchase our product again in the future?
Extremely likely
Likely
Neutral
Unlikely
Extremely unlikely
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Is there anything specific that you think we could improve to enhance your overall experience with our company?
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