Customer Service Feedback Survey

How satisfied were you with the level of customer service you received?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

How would you rate the helpfulness of our customer service representatives?

Extremely helpful

Mostly helpful

Somewhat helpful

Not very helpful

Not at all helpful

How would you rate the knowledge of our customer service representatives?

Extremely knowledgeable

Mostly knowledgeable

Somewhat knowledgeable

Not very knowledgeable

Not at all knowledgeable

How would you rate the friendliness of our customer service representatives?

Extremely friendly

Mostly friendly

Somewhat friendly

Not very friendly

Not at all friendly

Did our customer service representatives resolve your issue or answer your question?

Yes, completely

Yes, partially

No, not at all

Were you kept on hold for an excessive amount of time?

Yes, much too long

Yes, somewhat too long

No, the wait time was acceptable

N/A - I did not need to be placed on hold

How would you rate your overall experience with our customer service department?

Excellent

Good

Average

Poor

Very poor

Do you have any comments or suggestions for us?

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