Help Desk Feedback Survey
Help Desk Feedback Survey
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Which department's help desk did you interact with?
IT
Customer Service
Human Resources
Finance
Operations
Other (Specify)
Other (Specify)
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How satisfied were you with the response time of the help desk?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
*
How knowledgeable was the help desk representative?
Not Knowledgeable at All
Slightly Knowledgeable
Moderately Knowledgeable
Very Knowledgeable
Extremely Knowledgeable
Not Knowledgeable at All
Slightly Knowledgeable
Moderately Knowledgeable
Very Knowledgeable
Extremely Knowledgeable
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How courteous was the help desk representative?
Very Rude
Rude
Neutral
Polite
Very Polite
Very Rude
Rude
Neutral
Polite
Very Polite
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How would you rate the effectiveness of the solution provided by the help desk?
Very Ineffective
Ineffective
Neutral
Effective
Very Effective
Very Ineffective
Ineffective
Neutral
Effective
Very Effective
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Did the help desk resolve your issue/query satisfactorily?
Yes
No
Partially
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What could the help desk have done better?
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How likely are you to seek help from the help desk in the future?
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
Very Unlikely
Unlikely
Neutral
Likely
Very Likely
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Overall, how satisfied are you with the help desk support?
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
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How user-friendly do you find the help desk system/interface?
Not User-Friendly at All
Slightly User-Friendly
Moderately User-Friendly
Very User-Friendly
Extremely User-Friendly
Not User-Friendly at All
Slightly User-Friendly
Moderately User-Friendly
Very User-Friendly
Extremely User-Friendly
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