Travel Agency - Customer Feedback Survey
Travel Agency - Customer Feedback Survey
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How satisfied are you with the travel agency's services overall?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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How would you rate the booking process?
Excellent
Good
Average
Poor
Very poor
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How helpful and knowledgeable were the travel agents?
Very helpful and knowledgeable
Somewhat helpful and knowledgeable
Neutral
Not very helpful and knowledgeable
Not at all helpful and knowledgeable
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Were the travel arrangements (flights, accommodations, etc.) as expected?
Yes, everything was as expected
Mostly, but some things were not as expected
No, things were not as expected
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How satisfied were you with the accommodations provided?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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How satisfied were you with the transportation arrangements (e.g. airport transfers)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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Were there any issues during your trip that the travel agency could have addressed better?
Yes
No
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Were the prices for the travel arrangements reasonable?
Yes, they were reasonable
No, they were too high
No, they were too low (suggesting low quality)
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How likely are you to use this travel agency again?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
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How likely are you to recommend this travel agency to others?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
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Do you have any additional comments or suggestions to improve the services of the travel agency?
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